The DOM informatics team is here to facilitate optimization of the electronic health record to support efficient, safe, and equitable patient care. We serve as a bridge to ISD and can facilitate requests for building new eRecord tools, help brainstorm how the EHR can be used to drive quality and safety outcomes, or assist with identifying EHR data for reporting/analytics purposes.

If you have a simple request for a revision to a current EHR tool and do not feel you need clinical informatics assistance, you can directly email the HelpDesk or submit a request to ISD here: https://urmcprod.service-now.com/sp?id=sc_cat_item&sys_id=71ad2980eb221100b749215df106fe03

Otherwise, we will submit a ticket to ISD after reviewing your request.

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